Status Disclosure

Initial Disclosure Document

What is an Initial Disclosure Document?

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Who regulates us?

Vauxhall World Ltd (T/A – Cavectra Centre) whose registered address is:
111-113 London Road,
Grays,
Essex.
RM17 5YB

is authorised for consumer credit activities as described in the FCA’s Register. Our Firm’s Reference Number (FRN) is 655507.

Our permitted business is the supply of finance products connected with the purchase of your motor vehicle. You can check this on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or by contacting the Contact Centre on 0300 500 0597.

About our Finance Services

We are a credit broker and not a lender. We can introduce you to a limited number of lenders (in some cases via a Credit Broker) and their finance products. We are not an independent financial advisor, we will provide details of products available, but no advice or recommendation will be made. You must decide whether the finance product is right for you.

We do not charge you a fee for our services, however whichever lender we introduce you to we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow).

COMMISSION: For your reassurance, all the lenders we work with could pay commission at different rates, but the commission we receive does not influence the interest rate you will pay. Our aim is to secure finance for you at the lowest interest rate you are eligible for from our panel of lenders.

Customer Care, Dispute Resolution and Complaints

We work hard to ensure that the finance services we offer are fair and that our communication to our customers is clear, fair and not misleading.

However, if you are unhappy with the service we offer please contact:

Vauxhall World Ltd (T/A – Cavectra Centre)
111-113 London Road,
Grays,
Essex.
RM17 5YB
Tel:  ( 01375 )  391 305

 

We will answer any complaints as quickly as possible but always within eight weeks.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.